What our Customers say...


Rob is great. Every question I threw at him he answered quickly.

They were great guys.

Excellent service. Very polite workers & very clean.

Great service, awesome results!!! Made our home just like it never happened.

We were kept informed during the complete process.

Everyone at SERVPRO of Jackson/Lacey were wonderful! Very professional.

Rob and Rachel were outstanding. I would recommend them to anyone I know who could use these types of services.

Very courteous.

Josue and his crew did a great job. Thank you to Rob the owner for being very understanding of our situation

Restored my crawlspace back to original state before the pipe burst. Great job.

Rachel and her team were amazing. They were very professional and made the process very easy from start to finish.

They were all very professional. Restored our house quickly with no interruption.

Incredible experience. SERVPRO of Jackson/Lacey provided the professional and caring expertise one can only dream of in a time of complete disaster. We had a significant loss due to frozen pipes. One call and visit from Rob and Rachel, the owners, and we never once had to worry again. They cleaned up the damage, remediate the loss and made our home livable-better than ever. Their patience and guidance put our mind at ease. We found them thorough, and knowledgeable in what they did.

SERVPRO of Jackson/Lacey's team were very knowledgeable and very professional.

Dave was very nice and understanding during my complete craziness! I truly appreciated this. I would recommend Dave to my friends if they needed your company. He was compassionate.

Josh has been a perfect gentleman. It was my pleasure to have him @ my house.

We had a wonderful experience with everyone that worked on our home. We are very happy with everything that was done and would recommend them to everyone we know. Thank you.

Josue & Alex were the best workers ever! Very thorough & nice to clients. Thank you Kim for your professionalism!

Excellent workers Josue/Tim.

A job well done.

I work as a home health aide in a home in Lakewood, NJ. My client water heater flooded her basement. She called SERVPRO of Jackson/Lacey to do the job. They did an exceptionally great job. And all workers were very polite and courteous of her home. She would definitely recommend them again.

I liked that they cleaned their feet when doing my carpets. I've never had that with any other carpet cleaning company.

Thank you and your staff for helping in our time of need.


Everything done very well.


Very satisfied with the courteous, professional and knowledgeable SERVPRO staff. Josue, David and Mike were right on time and I was immediately confident in their abilities.

Great staff, always on time.

The people at SERVPRO- From the office gal - Kim - to the daily workers were very professional and efficient.

Everyone was professional & courteous. Job well done.

Great Service

I would recommend SERVPRO of Jackson/Lacey to anyone.

Staff was very good & courteous.

Josh was here for the 3 days & cleanup and was great! Super Job! Drew and Rob also great guys.

Thank you SERVPRO of Jackson/Lacey!

Great Service!

I appreciate Josue's professionalism and friendly nature.

We couldn't be more pleased with SERVPRO of Jackson/Lacey employees & owners.

Unbelievably fantastic service.

Everything was done so efficiently.

SERVPRO of Jackson/Lacey guys were a great help during a difficult time. Thanks.

Very Professional.

Don was very polite & helpful. I feel he went above & beyond.

Very courteous & professional.

Men did a professional job & are courteous.

Thank you great job!

SERVPRO of Jackson/Lacey is awesome! What would I do without you guys!


SERVPRO of Jackson/Lacey came in ASAP after Service Master didn't do anything to get rid of the water or dry out the place. If my insurance would of called SERVPRO of Jackson/Lacey in the first place they would of dried it out and I wouldn't of had secondary damage.

They did a great job.

Second time around - as good as the first.


I couldn't be happier with these men who worked in my home.

Thank you for your help and understanding.

Both Ivan & Josue were extremely helpful and knowledgeable. They went out of their way to make this less stressful for us.

You guys have been fantastic.

Everything was done to perfection! Josue was just incredible. Avery fine young man! He was prompt. If delayed he called to tell me!

Workers were great!

Good Job

Great job, nice employees, works well with customers.

Ron & Drew were especially helpful during this tragic time.

SERVPRO of Jackson/Lacey, Just a little note to thank you for the efficient job your company did at my home. The 2 fellows that worked here for the past week were very respectful, friendly, efficient & professional. I can't get over the fact that I don't have a spec of dust anywhere in my house. I would highly recommend your company, and looking forward to doing additional work in the future.

Sincerely, Brenda

Dear Josue, Thank you so very much for being such a careful, polite, responsible worker - you took such good care of all of our "things" - we truly appreciate how neatly you worked - we felt that you treated us like you would your family - Thank you - Thank-you! Barbara & Jerry

Of all the people I've dealt with in this whole mess, you guys are the only ones who have acted professionally. I just want you to know how much I appreciate you!

Rachel....or and Rob too, LOL Words cannot express how thankful we are for all your hard work and kindness throughout this terrible time. We really appreciate how you made something so terrible a little easier in us. You and your crew did an amazing job! Rachel you really are an amazing person. Thank you so much....... Felix & Anjelica

On behalf of the Plumsted Township Fire District #1, in conjunction with New Egypt First Aid & Emergency Squad, I would like to thank you for your recent donation of cleaning services for our 2 lounge couches and recliners. From your response to our initial inquiry to the completion of services, you and your staff were prompt, courteous and greatly appreciated. Your overall service was excellent and we would recommend you to our family and friends.

Very informative, courteous and friendly.

Great Job!

Highly Recommend!!!!!

SERVPRO of Lacey/Jackson came to help remove the water and dry things out. Robert Pullham/owner and his staff made my life so manageable and eased the stress. He was polite, organized, and his staff was caring. They worked quickly and made no mess. SERVPRO of Lacey/Jackson had everything under control immediately. They did a great job, were fast and very clean. In the end they did what they said they were going to do…make my basement like it never happened. I highly recommend them.

It went very well! Rachel and Rob, the owners, were great and I had a very good experience with them. They were always extremely responsive which I appreciated as I live in NY but was having renovations on a home in NJ.

We searched for a mold remediation company on Angie's List and had Rob from SERVPRO Jackson/Lacey out for an estimate as well as another company. Our decision was to utilize Rob and Rachel from SERVPRO and we are extremely satisfied with our decision. Many factors went into our decision to use SERVPRO of Jackson/Lacey. The most important being their honesty and integrity from beginning to end. They completed the work efficiently and on time without any delays.

Can't say enough about the professionalism we experienced right from the start with Rob and Rachel. Very lucky to have used them during this process.

These guys were amazing. They were in and out within 4 days and we never had any complaints from our customers. Great work.

Dave did a great job with some assistance from Josh. If the need arises I will definitely call them again.

Great work. Always on time. Kept us informed during the cleanup process.

This is a vacation home for me and I'm always on travel. Rachel, Rob and crew kept me up to date on what was going on with my home. I would recommend them to all my family and friends.

Treated us like family. Josh took care of us as if this was his own business.

Very polite and respectful of our situation.

They were excellent.

Josue/Don are great guys.

We had mold and water damage and SERVPRO of Jackson/Lacey helped us out tremendously. They were very easy to work with and they were flexible to our schedule/timeline. We will most definitely be recommending them to our family and friends. They can handle the whole job from cleanup to reconstruction.

We never even had to close down for the sewer cleanup. They made it so we didn't have to shut our doors and lose business.

A pipe broke in one of our rented units and SERVPRO of Jackson/Lacey came out fast so the water didn't affected the other units. We were very happy with their services.

Even though the building the pipe burst is wasn't being used we still needed the water to be cleaned up and dried out. Josh, Don and Carmen were amazing. With them doing their job we will be able to open on schedule for the up coming season with no issues.

Ron - Great Job!!!

Josh did a great job, he is a keeper.

Everyone was neat & helpful!!!!

Josh was great you need more like him.

Josue Mercado was very polite & courteous. He did a great job.

They live up to their reputation for great services.

They were kind/considerate. They worked within my work schedule - Excellent company from the owners down to the workers. Very highly recommended.

Rachel & Rob were fabulous during a stressful time. They were thorough, flexible, kind, professional & easy to work with. Thanks to you both.

Very, very good job. We are very pleased.

Everything was done so well and professional that it would be difficult if not impossible to suggest improvement. Appearance, demeanor and skill of everyone involved including communication was first class.

Josh & staff made this episode of disaster a pleasure to go through. Thank you.

I will definitely put you guys in my speed dial.

Guys did a superb job!!

The guys worked hard & were reassuring in our stress.

The two gentleman that worked on our home were phenomenal.

Thank you-Great job. Very professional, helpful!

Very professional. Made a bad situation bearable.

Drew was very professional, prompt & courteous.

I was very impressed with the professionalism, thoroughness & kindness shown to myself and family @ a very difficult time - Thank you so much!

Thank you!

Ron was very courteous and patient. He took the time to explain the process to us & worked well w/insurance adjuster.

They did a great job.

Great crew, worked well & very polite.

We are very please with the service provided by SERVPRO of Jackson/Lacey, Rob, Rachel and team.

Josh was terrific and most helpful.

Ron and his crew were extremely professional, and a pleasure to deal with during this mess. Thank you.

Josh was very informative and made us feel comfortable with this process. We would recommend his services to any one. He arrived almost immediately after our call on Saturday evening and got the drying process started. Thank you.

Very pleasant, efficient people to work with.

I also called Service Master and they could not make it out till the next day. When I explained that to this company they came out within the hour that night and gave me all the time I needed to feel comfortable.